Privacy Policy for Leonie Roffe Counselling

Effective Date: 24 May 2026

This Privacy Policy explains how personal information is collected, used, stored, and protected when you visit the website, make contact, or engage in counselling services.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who I Am

Leonie Roffe Counselling provides counselling and psychotherapy services in the United Kingdom, including in-person, online, and telephone counselling.

Data Controller:
Leonie Roffe
Email: email@leonieroffecounselling.com
Phone: 01323 671803

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2. What Information May Be Collected

The following personal information may be collected:

• Name

• Email address

• Phone number

• Information shared through contact forms, emails, or during counselling sessions

• Appointment and payment information

• Technical website data such as IP address, browser type, cookies, and website usage information

Sensitive personal information relating to mental health or wellbeing may also be processed where necessary for counselling services.

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3. How Your Information Is Collected

Information may be collected when you:

• Complete a website contact form

• Send an email or phone enquiry

• Book or attend counselling sessions

• Browse the website through cookies and analytics tools

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4. How Your Information Is Used

Your information may be used to:

• Respond to enquiries

• Arrange and manage counselling appointments

• Provide therapeutic services

• Maintain professional records and notes

• Process payments

• Improve website performance and user experience

• Comply with legal and professional obligations

Your personal information will never be sold to third parties.

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5. Lawful Basis for Processing

Personal data is processed under the following lawful bases:

• Consent – where you voluntarily provide information

• Contract – to provide counselling services

• Legitimate interests – to manage and improve services

• Legal obligation – where records must be maintained under applicable law

• Provision of health-related services – for counselling and therapeutic support

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6. Confidentiality and Counselling Records

Counselling sessions are confidential. Notes and records are stored securely and accessed only when necessary.

Confidentiality may only be broken where:

• There is serious risk of harm to yourself or others

• There are safeguarding concerns involving a child or vulnerable adult

• Disclosure is required by law or court order

Where possible, this would be discussed with you first.

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7. How Information Is Stored

Reasonable technical and organisational measures are used to protect personal data, including:

• Password-protected devices and systems

• Secure email and storage systems

• Confidential handling of counselling records

Information is retained only as long as necessary in accordance with legal, ethical, and insurance requirements.

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8. Sharing Your Information

Your information will not normally be shared with third parties unless:

• You provide explicit consent

• It is required for legal or safeguarding reasons

• It is necessary for professional supervision in accordance with ethical counselling practice (anonymised wherever possible)

Any third-party service providers used for website hosting, email, or payment processing are expected to comply with applicable data protection laws.

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9. Cookies

The website may use cookies and analytics tools to improve functionality and understand website traffic.

You can control or disable cookies through your browser settings.

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10. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data where appropriate

• Restrict or object to processing

• Withdraw consent at any time

• Request transfer of your data

• Lodge a complaint with the UK Information Commissioner’s Office (ICO). ICO website: Information Commissioner's Office

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11. Third-Party Links

This website may contain links to external websites. Leonie Roffe Counselling is not responsible for the privacy practices or content of third-party websites.

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12. Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated effective date.

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13. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Leonie Roffe Counselling
Email: email@leonieroffecounselling.com
Phone: 01323 671803
Website: www.leonieroffecounselling.com